Planning Your Trip – FAQ’s

News — Planning Your Trip – FAQ’s



Great news – stores are open and others getting ready to open we can’t wait to welcome you back.

We have been working closely with our store teams and you’ll notice a few changes so you can shop with confidence and ensure we continue to look after each other.

Social distancing signage has been placed throughout the Centre as well as queuing signage for some stores. We are asking shoppers to keep left with markers on the floors and staircases to assist and to be patient using stairs, escalators and lifts. If the Centre becomes too busy, we may ask you to wait outside until visitor numbers reduce.

Opening Times

The Centre’s core hours are
Monday – Saturday 09:00 – 17:30   Sunday 10.30 – 16:30

Which stores are open at Brunswick

Keep an eye on our website and social, media to find out when your favourite store is opening.

The following stores are open as of 22 June; Bodycare, Brunswick News, Bonmarche, Clintons, Debenhams, Dorothy Perkins, Esquires, Gift Company, Holland & Barrett, Mack & Dans, Max Spielman, New Look, Next, Nomination, O2, Retail Phone Accessories, Roman, Supercuts, The Fragrance Shop, The Watch Hospital. Topshop, Topman, Toyland, Trespass, Yours.

Individual store times vary, please check each store’s page here

Has the cleaning of the centre been increased?

Yes, an enhanced cleaning pattern has been implemented to ensure that the centre is regularly cleaned.

Are the toilets open?

We are pleased to announce that the toilet facilities at the centre will re-open from 4 July. The facilities are now safe to use following the Government’s easing of social distancing restrictions from 2m to 1m+.
The safety of shoppers, staff, and retailers remains our priority, and we will continue to follow the latest Government guidelines to keep people safe and to support the national efforts to limit the spread of COVID-19. Thank you for your continued patience and understanding.

Public toilets are also available in Scarborough town centre at Market Hall and the Town Hall.

Can I park? 

Our car park will be open.  As with the Centre, we kindly ask that you play your part and respect other people’s space when parking and adhere to the 2-metre rule.
Please only use disabled bays if you are a blue badge holder and family bays if you have young children.

Are there any additional hand sanitiser stations at Brunswick?

Yes, we have installed hand sanitisers at the entrance to the centre. In addition, each store will also have hand sanitisers before you enter.

Is there a limit on the number of people that can be in the centre at one time?

We will closely monitor the number of people in the centre and if we feel the numbers are too high for you to safely social distance, we may temporarily close the entrances to the centre.

Are your coffee shops open for takeaways?

Esquires will be restarting their service operation on 4 July 2020 in line with the government guidelines,  at this time we do not have reopening dates for Greggs we will, of course, update our website and social media as soon as we know more. 

Can we use the bins in the centre?

Yes, the bins are still available to use and are being cleaned regularly.

Will there be public seating in the centre?

No. Due to Government regulations on social distancing measures we are currently unable to provide seating on the mall.  We apologise for the inconvenience.

Can I use the lifts?

Please use the lifts individually or with people from the same household only.

Do I need to wear a face mask?

The recent Government announcement requires all visitors to Brunswick to wear face coverings at all times from Friday 24 July. Visitors will be required to wear face coverings upon entry to  Brunswick and in all stores and communal areas throughout the centre. The only exception to this will be the table service areas of food and beverage outlets. A great deal of effort has gone into making Brunswick a safe place for our staff and customers, so we ask that everyone respects this new rule to ensure we limit the spread of COVID-19 and keep everyone safe.

If you have any questions, please do not hesitate to get in touch.

The Centre plays a huge role in serving our community during these uncertain times and we would like to take this opportunity to thank the work our store colleagues and our Centre team have done, and continue to do, to ensure the Centre remains a clean and safe place to visit.

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